Shipping Policy

Shipping Policy

At PawPlanets, we’re proud to offer FREE worldwide shipping on all orders so you and your furry friends can enjoy a smooth and stress-free shopping experience!

Order Processing Times

All orders are processed and packaged with care within 1–3 business days after being placed. Once your order has been shipped, you’ll receive a tracking number via email to follow your package’s journey.
Please note that during peak seasons or holidays, processing times may take up to 5–7 business days due to high demand.

Estimated Shipping Times

Delivery times vary depending on your location. Once shipped, your order is expected to arrive within the following timeframes:

  • United States: 10–20 business days

  • United Kingdom: 12–25 business days

  • Australia: 10–21 business days

  • Canada: 12–21 business days

  • Worldwide: 15–30 business days

Shipping carriers may occasionally experience delays, especially during holidays or customs inspections. We appreciate your patience as your order makes its way to you.

Order Changes & Accurate Shipping Details

Please make sure that all shipping details are accurate and complete when placing your order.
If you notice an error, contact us within 24 hours through our Contact Us page.
If our system detects address issues, we’ll reach out within 3 business days. If no response is received, your order may be canceled and refunded.

Delayed or Missing Deliveries

While we always aim for timely deliveries, occasional delays can occur due to weather, customs, or carrier issues.
If your order hasn’t arrived within the expected timeframe, please reach out to us, and we’ll do our best to assist you.

Lost or Stolen Packages

If your package is marked as delivered but hasn’t arrived, please first contact your local carrier or post office.
Then, reach out to us through our Contact Us page — our team will help you investigate and may offer a replacement depending on the circumstances.
Please note that PawPlanets is not liable for lost or stolen packages after confirmed delivery, but we’ll always do our best to help resolve the issue.

Shipping Policy Updates

PawPlanets reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order, you agree to our Shipping Policy and any future revisions. We encourage you to review it periodically to stay informed.

Need Help?

If you have any questions or concerns about your order or shipping, don’t hesitate to reach out via our Contact Us page. Our friendly team is always happy to help — because your pet’s happiness is our priority! 🐶💖